Booking Information

Booking Conditions

  • Paramount-Guides requests that you fill in a program application and email it to us at guides@paramount-guides.com. To secure your place on any program we require a 50% deposit. We require the remaining balance 30 days prior to your departure date of your selected trip. If you book within those dates the full trip cost is due at the time of booking.

  • There is a degree of hazard in all mountain activities. Paramount Guides is fully committed to our guest and employee’s safety, in all our activities, so as part of our continuous efforts to maintain a safe, risk-free environment, all participants are required to read and agree to waiver terms and conditions prior to booking completion of any activity. A copy of the waiver can be found at paramount-guides.com/waivers For more details on how we do approach safety please look at our Risk Management page.

  • Paramount-Guides reserves the right to change or cancel any itinerary or service at any time due to insufficient enrolment, bad weather conditions or other reasons without penalty to Paramount-Guides. We do our best to keep guests informed of any changes.

  • Paramount-Guides accepts no responsibility for the actions of persons and/or companies supplying goods and/or services as part of these packages or for any extra costs that may arise from the complication or prolongation of any program for any reason.

  • Your physician should clear any health problems that may affect your participation in any program. It is imperative you disclose any medical condition that could put you, your guide or others’ safety at risk.

  • In the unlikely event of an emergency, participants may, depending upon program location, be liable for any rescue or evacuation costs incurred either on their behalf or because of their actions.

Individual Booking

If a guest books a trip, and the trip does not meet the minimum group requirements:

  • The individual guest may continue with the scheduled trip but may be subject to an additional surcharge.

  • If the individual is flexible with their dates, Paramount-Guides will make every attempt to move them to a different date/trip to limit additional fees.

  • If additional guests join the individually booked trip, up to the maximum guest numbers, the individual will only pay the rack rate of the booked trip.

  • If the trip is cancelled, reimbursement will be provided, see next paragraph.

Thank you for your interest in booking a program with Paramount Guides. We look forward to sharing an adventure in the Canadian Rockies with you. Please read the following information below to ensure that you fully understand how our booking process is done.  Once you have familiarized yourself with the process, we would be happy to discuss any questions or concerns.  Don’t hesitate to reach out to us. 

Prices
Prices are in Canadian Dollars. US dollar and other currency exchange rates fluctuate constantly. You could use the Exchange Calculator to calculate how much our programs cost in your currency. All prices are subject to change.

Sales Tax
Listed prices do not include tax. An additional 5% Federal Goods and Services Tax (GST) will be added to the program total. We will apply the appropriate tax rate when you book. There is no provincial sales tax in Alberta.

Methods of Payment
We accept MasterCard, Visa, Money Orders and Electronic Fund Transfers. Credit card payments are the easiest to process. If paying substantial amounts from overseas, you may get a better exchange rate by sending us a bank draft or making an Electronic Fund Transfer in your own currency. We can supply our bank details on request.

Cancellation

Clients may cancel their trip at any time provided that the cancellation is sent to guides@paramount-guides.com in written form. The following penalties will be applied to cover administration costs:

  • If cancellation occurs within 15 to 29 days prior to the start of the trip, 50% of the program is non-refundable.

  • If cancellation occurs less than 15 days prior to the start of the trip, no refund will be given. Some of our programs, may have a different payment schedule, and you will be informed on upon booking.

Paramount-Guides strongly recommends that you purchase a trip cancellation and/or interruption insurance. Such a policy will offset cancellation charges in the event of illness before or during the trip.  Paramount-Guides reserves the right to cancel a program or any part of a program prior to the scheduled date of departure for any reason whatsoever. This may include, but is not limited to, too few participants, logistical problems such as strikes, acts of God or any other circumstances which may make operating the trip unadvisable.    

In case of cancellation, Paramount-Guides will notify the client as soon as possible and will offer the client the possibility to change his/her booking to an alternative program. If the client declines this possibility, any money received by Paramount-Guides from the client for that program or expedition will be refunded.

Weather and Mountain Conditions Policy
Mountain weather is unpredictable in all seasons and is a constant factor that shapes the decisions we make before and during our programs.  It would not be practical for us to refund every situation where our guests do not get the weather conditions, they hope for, so we make every effort to develop alternative plans. If you have a single objective in mind (such as a peak or route) we cannot guarantee that the conditions or weather will allow an attempt of that objective. We will work diligently to give you the best experience with the conditions we face at the time.

Insurance Provider

Global Rescue offers a wide range of travel insurance options including Trip Cancellation/Interruption, Travel Medical, and Personal Effect Loss for both Canadian and International Travelers. Other providers offer similar services, and we encourage you to select an appropriate level of coverage. We highly recommend purchasing this insurance to cover and protect you against unforeseen events. The two basic types of insurance that most travellers need to consider are Medical and Trip Cancellation/Interruption Insurance.

Emergency Medical Expenses Insurance:
It is wise to ensure that your health plan will cover you in case of illness or accident during your trip. Obtain extra coverage if necessary. There is typically no charge for rescue in the National and Provincial Parks, however, costs such as air or ground transportation, long-term care, and other services are not covered

Trip Cancellation/Interruption Insurance:
Schedules may change for many reasons; business, family, flight delays, injuries, and other unplanned events.  For these eventualities, Trip Cancellation/Interruption insurance is a great way to protect your investment and manage your level of risk to unforeseen events.